Refund and Returns Policy

At SEMServices.Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our Returns and Refund Policy below for details on how to return items and request a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must request the return within [insert timeframe, e.g., 30 days] from the date of receipt.

Unfortunately, we cannot accept returns on certain items, including:

• Personalized or custom-made products.
• Products that are damaged due to misuse or mishandling.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [Insert Email Address] or [Insert Phone Number] to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive instructions on how to send the product back to us.

Please note that you will be responsible for paying for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

3. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method.

Refunds typically take [insert number of days] business days to appear on your account, depending on your payment provider.

4. Exchanges

If you received a damaged or defective item, you can request an exchange for the same product or a different product of equal value. Please contact us immediately to arrange for an exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert timeframe, e.g., 7 days] of receiving your order. We may ask you to send photos of the damage to help us process your request quickly.

We will cover the return shipping costs for damaged or defective items and offer either a replacement or a full refund.

6. Non-Returnable Items

Some products are non-returnable, including but not limited to:

• Gift cards.
• Downloadable software or digital products.
• Items marked as “final sale” or “non-returnable” on the product page.

7. Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank or credit card account again.
• Contact your payment provider to inquire about the status of the refund.

If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address].

8. Changes to This Policy

We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated.

9. Contact Us

If you have any questions or need assistance regarding returns or refunds, please contact us:

Email: Semstore2024@gmail.com

Phone: +(234) 81-45-920206

Address: No 1, ALAFIA STREET, OSUN, OSUN STATE, NIGERIA